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Frequently Asked Questions

Q: How do I join PNGBet.com?

A: Go to the "Join" page on the website and complete the "Become a Member" form. 

Once you complete the form click on the "Join Now" button and you are a member!


Q: How do I deposit money into my PNGBet.com account?

A: You can deposit money into your account instantly with your Visa or MasterCard by visiting the "Deposit" page. All transactions are covered by 3D Secure Authentication to insure your security. Once your payment has been successful the money will be in your PNGBet.com account instantly and you will be able to start playing.


Q: What if my Visa or MasterCard is not working?

A: PNGBet.com only accepts cards that have 3D Secure Authentication.

It is very easy to enable 3D Secure on your card, this will add an extra layer of security to your card and make sure you are safe online.

3D Secure is a security protocol facilitated by Visa and Mastercard, and used by banks worldwide, to authenticate online card transactions, allowing customers to transact online securely using your Visa and Mastercard. 

The 3D Secure service protects Visa Debit and Mastercard holders against the fraudulent use of their card details to make online purchases. 

We encourage all customers to register for the 3D Secure service. In the event you have not registered you will be allowed 3 online purchases without having to input the One Time Password(OTP), after which you will be required to register. Any further transaction attempts will be declined.


Below are links for more information on how to do this with your bank.

Westpac Bank: https://www.westpac.com.pg/personal/cards/

BSP Bank: http://www.bsp.com.pg/Personal/Retail-Banking/Cards/Visa-Debit-Card/3D-Secure.aspx

Kina Bank: https://www.kinabank.com.pg/kina-bank/personal-banking/visa-debit-cards/


Verified by Visa & MasterCard SecureCode

Protecting your online shopping


Mastercard Secure Code

Verified by Visa

PNGBet.com uses the latest credit card technologies, Verified by Visa & MasterCard SecureCode to ensure that your online shopping experience with us is safe and secure.


Why do we use it?

PNGBet.com takes your privacy and data security seriously and we do our best to provide an exceptional level of protection for our customers against online fraud and credit card theft.


How does it work?

When you place an order on the PNGBet.com website using a credit card you may be requested by your bank or financial institution (via our website to enter your security credentials or provide a code via SMS (mobile number on file with your bank) to authorise the transaction. Once credentials have been validated by your bank, your order will be finalised with us.


You can be confident that your credit card is safe and secure.

Both Verified by Visa & MasterCard SecureCode are services that provide the necessary protection to keep your credit card safe from hacking. These services are provide free of charge, however your bank or financial institution needs to register you to take advantage of these security features.


What if I am NOT enrolled?

Most major banking and financial institutions automatically enrol their customers for Verified by Visa and MasterCard SecureCode services. However, if your card is not enrolled, this means that either the bank that issued the card is not yet supporting these services or it means that the card holder has not yet been registered for them. If you are not registered and your financial institution requests verification from you via the PNGBet.com website you will not be able to finalise your deposits with us. It is highly recommended for a smooth, safe & secure experience that you register for these services if you discover that you are not registered.


What if my card IS enrolled?

If your card is enrolled for Verified by Visa and MasterCard SecureCode by your bank or financial institution, the PNGbet.com website will automatically use these services to protect your online transactions with us. You can be confident that your shopping experience with PNGBet.com is safe and secure.


Q: How do I withdraw money from my account?

A: You can withdraw money from your PNGBet.com account by going to the "Withdraw" page and completing the 'Withdrawal Request" form. 

Once terms and conditions have been met, the funds will be deposited into your bank account within 24 hours. 


Q: Is PNGBet.com licenced to take bets online?

A: Yes, PNGBet.com has an online licence which enables it to operate in almost every jurisdiction around the world. To verify the licence of PNGBet you can click on the licence badge at the bottom of the website.

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